Lync Error Message “This message may not have been sent to because the server timed out”

Microsoft Lync has great potential as a chat and collaboration tool, especially for busy and large offices. The problem is – I find this tool to be really buggy. It will take some time until Microsoft comes up with a decent – stable – version.

The other day, one of my colleagues had a problem with Lync. Sometimes when she tries to send a chat message on Lync, she gets the following error on the chat screen:

“This message may not have been sent to because the server timed out”

Lync - This message may not have been sent to because the server timed out - error message
Lync – This message may not have been sent to because the server timed out – error message

Usually this message shows up when the server doesn’t succeed in sending the message, due to server error or when the other user has gone offline.

The Solution

So after uninstalling Office 365 64bit and installing Office 365 32bit which didn’t solve the problem, I tried to run The Office 365 Repair feature, with no success either.

I then called Microsoft and they recommended to clear Lync’s cache.

This is how it goes:

1. Go to “C:\Users\Username\Appdata\Local\Microsoft\Office\15.0\Lync\” and delete the specific user’s sip (Session Initiation Protocol) folder.

2. Go to “C:\Users\Username\Appdata\Local\Microsoft\Office\15.0\Lync\ Tracing\Delete All files. DO NOT DELETE ANY FOLDER.

3. Open the registry editor (Start + R -> type regedit -> Enter), go to “HKEY_CURRENT_USER\Software\Microsoft\office\15.0\Lync” and delete the specific user’s expandable sip profile folder (the one that contains the user’s email address to sign in to Lync):

So far so good. Will keep you posted if it doesn’t solve the issue.

 

Download Office 2013 for free

The Office 2013 installation files hosted on Microsoft’s download service servers are genuine and official version, and the downloads from the server are totally free and definitely legal. It’s after all the official channel where end-users who want to try and download Office 2013 for free, get the setup installation files from.

Anyway, without a genuine and legally purchased product key, you can’t get Office 2013 activated, and Office will only run as evaluation copy for up to 60 days.

What’s inside: Word 2013, Excel 2013, PowerPoint 2013, OneNote 2013, Outlook 2013, Publisher 2013, Access 2013, Lync 2013 and InfoPath 2013.

Links to Download Microsoft Office 2013 for free (32bit & 64bit):

Download office 2013 – 32bit (x86)

English: http://bit.ly/19ygNLD

Arabic – العربية: http://bit.ly/1b8Xo7a

Chinese (Simplified) -中文(简体): http://bit.ly/1e6XdeB

Chinese (Traditional) -中文(繁體): http://bit.ly/19yh0yj

Dutch – Nederlands: http://bit.ly/GLKbYH

French – Français: http://bit.ly/1hAt5Ip

German – Deutsch: http://bit.ly/1e6XAFY

Hebrew – עברית: http://bit.ly/1ak3xMV

Italian – Itliano: http://bit.ly/1b8YcJc

Japanese -日本人: http://bit.ly/GLKt1M

Korean -한국의: http://bit.ly/1a8JvU5

Portuguese – Português: http://bit.ly/15YRKRw

Russian – русский: http://bit.ly/19xWx2u

Spanish – Español: http://bit.ly/GLKP8C


Download office 2013 – 64bit (x64)

English: http://bit.ly/1akAfh4

Arabic – العربية: http://bit.ly/19ygAOg

Chinese (Simplified) -中文(简体): http://bit.ly/15Uhp3a

Chinese (Traditional) -中文(繁體): http://bit.ly/1ctkZ6p

Dutch – Nederlands: http://bit.ly/19ygPJt

French – Français: http://bit.ly/1e7hmkJ

German – Deutsch: http://bit.ly/19gQKfH

Hebrew – עברית: http://bit.ly/GKjweu

Italian – Itliano: http://bit.ly/1e7hBfD

Japanese -日本人: http://bit.ly/1goK4j6

Korean -한국의: http://bit.ly/1bXd3aX

Portuguese – Português: http://bit.ly/1fhhsck

Russian – русский: http://bit.ly/1fYl98a

Spanish – Español: http://bit.ly/1akBInD

Lync 2013 Crashes on startup

The problem

So let’s say you have Lync installed on your computer (part of Office 365 Pro pack). And let’s say everything was working well until one day when Lync began consistently crashing upon startup.

This is what happened on my colleague’s computer. I tried everything: uninstalling Office 365, re-installing Office 365, clearing the registry of any trace of Office 365, used CCleaner to clean the system. Nothing solved it.

After this I tried creating a second user account (with administrator rights) on the system (Win7). It worked once but after logging in again – same problem.

Lync 2013 Crashes on startup.

The solution


At one point, I took a look at the error message I got. It says there was a problem with the “vdpsrc.dll” DLL File. I researched the web for the file, and found that it’s related to the Bluetooth driver. I researched the web again, found this article, uninstalled the Bluetooth software (by Intel) – And TADA. Problem solved.

Don’t try to disable the bluetooth adapter via device manager, it will not solve the problem. Yes. I also tried it.