Lync 2013 Crashes on startup

The problem

So let’s say you have Lync installed on your computer (part of Office 365 Pro pack). And let’s say everything was working well until one day when Lync began consistently crashing upon startup.

This is what happened on my colleague’s computer. I tried everything: uninstalling Office 365, re-installing Office 365, clearing the registry of any trace of Office 365, used CCleaner to clean the system. Nothing solved it.

After this I tried creating a second user account (with administrator rights) on the system (Win7). It worked once but after logging in again – same problem.

Lync 2013 Crashes on startup.

The solution


At one point, I took a look at the error message I got. It says there was a problem with the “vdpsrc.dll” DLL File. I researched the web for the file, and found that it’s related to the Bluetooth driver. I researched the web again, found this article, uninstalled the Bluetooth software (by Intel) – And TADA. Problem solved.

Don’t try to disable the bluetooth adapter via device manager, it will not solve the problem. Yes. I also tried it.

2 thoughts on “Lync 2013 Crashes on startup”

  1. HELL YES!!! thank you, that was exactly the reason! Still shouldn’t be a reason, but whatever it is and it worked. Thanks.

  2. I am having the same problem but do not have bluetooth on my laptop. Here is my log:
    Faulting application name: lync.exe, version: 15.0.4623.1000, time stamp: 0x5372814c
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x28d0
    Faulting application start time: 0x01cfad1b1b700ca1
    Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
    Faulting module path: unknown
    Report Id: 5b55d6a0-190e-11e4-8733-e89d8794272e

    Any ideas ?

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